GlobalSourcing

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ITGS FAQs

Questions

Isn't GlobalSourcing just outsourcing or offshoring by another name?[Top]

No. Outsourcing takes company activities, traditionally handled by internal staff, and puts them in the hands of a third party. In offshoring the third party is located in another country. GlobalSourcing is full service model that leverages the capabilities and experience of locally based experts with some of the world's best service delivery organizations that provide speed, quality and cost advantage.

What does GlobalSourcing offer that traditional outsourcing doesn't?[Top]

The differences are many and significant. GlobalSourcing brings service providers from around the world to meet company needs, not limited to the resources of a single contracted outsourcer. Competition among qualified partners assures a better combination of quality and cost, rather than reliance on the resources available on the outsourcer's bench. And because new partners are being qualified all of the time, customers can take advantage of the best in the world without changing their service provider.

How many people does ITGS have to provide service?[Top]

With ITGS GlobalSourcing size is not especially relevant. What is important is the quality of our service partners, our ability to understand your business issues, and to respond quickly and professionally to your requirements. For our customers that means we hit the ground running, can scale quickly and provide access to the required resources as needed. And this translates to Just-In-Time Service with the confidence of knowing the ITGS team is among the best available anywhere.

How does the GlobalSourcing model address risk?[Top]

Any business relationship introduces potential risk. ITGS' experience in managing multi-party initiatives in complex customer situations is extensive. Our approach begins with a business model, policies and partner selection criteria that help ensure that our CMM-certified partners are among the best in the business with excellent security and controls policies. Our systems and procedures provide tight linkages among the GlobalSource partners and our customers, contributing to agility, quality and value provided.

How does GlobalSourcing address common weaknesses of outsourcing, such as U.S. business knowledge, IP protection and English language fluency?[Top]

ITGS service managers are accomplished consultants with deep knowledge of our client's business; many were formerly managers in the industries we support. All are fluent in English and are effective business and technical communicators. They understand the importance of Intellectual Property and have the tools and training to offer our customers the level of protection required. Every ITGS partner organization has a signed commitment to standards that include IP protection, along with the policies and procedures in place to address the issue.

How does GlobalSourcing work with my own organization?[Top]

ITGS service managers are committed to customer success. Each service manager understands the importance of close customer interaction and is committed to teaming with customer personnel in creating a successful service experience. Beyond their own experience working in business and IT, they bring best practice insights, tools and methods, and their network of contacts within partner organizations to get the job done right the first time.

Are there IT services not right for GlobalSourcing?[Top]

GlobalSourcing applies to most IT activities where speed to results, quality service and cost of delivery are important. Larger projects are likely to deliver more absolute savings to the client's bottom line, and clients with on-going relationships with ITGS can capitalize on existing business insights to produce even faster results. Compared with typical outsourcer contracts, ITGS offers access to a wider range of partners with specialized skills and a competitive interest in winning customer business (and serving them better for the long run).

We have already outsourced some of our operations. Can GlobalSourcing work alongside of existing providers?[Top]

Yes. In fact, a side-by-side comparison is a great way of seeing for yourself the real value of GlobalSourcing over existing methods of addressing your IT agenda. And if you decide to move your existing outsourcing business to GlobalSourcing, there are few firms better that ITGS in providing a smooth, cost-effective transition.

Doesn't GlobalSourcing involve the elimination of U.S. jobs?[Top]

GlobalSourcing means what it says…simply the best resources for your requirements from anywhere in the world. For many U.S. companies interested in agility, quality and value this calls for a combination of local functional experts with quality development staff from other locations. Based on published analysis from several U.S. sources, this translates into the ability to undertake more project work, creating more jobs overall, including jobs in the U.S.

How much money do customers typically save with GlobalSourcing?[Top]

Savings come from a number of sources and depend on the nature of the work and the starting point. These sources include labor cost, process improvement savings and business impacts from faster time to market, lower development risk, and higher quality deliverables that reduce rework and customer service issues. The best way to understand the potential impact is to contact IT-GlobalSource for an appointment to explore your requirements further. The results may surprise you.

How does GlobalSourcing address service quality?[Top]

ITGS' unique service model is built on three pillars. The first is the business and IT experience of experienced customer service managers who are U.S.-based and dedicated to their client's satisfaction. Second are ITGS global service partners, companies certified among the best anywhere in providing competent and cost-effective IT services. Finally are ITGS' suites of process management tools that provide timely and consistent control over each client engagement, from any Internet-connected access point, worldwide.

How is the best way to find out more about GlobalSourcing?[Top]

IT-GlobalSource (ITGS) welcomes your inquiry by phone or email. We would like to hear about your business and IT objectives, answer your questions, and discuss whether GlobalSourcing is right for you. There is no obligation and it's the best way to find out how to leverage the GlobalSourcing advantage for your business.

Call: 732-494-1397
Email: info@it-globalsource.com
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